Warranty

Shopify hardware products warranty

First-party hardware warranties

First-party hardware warranty details
- Standard POS: 1-year warranty
- POS Pro: 2-year warranty
- Exception for “System Tampered” card readers: Contact Shopify Support for help if this message displays on your card reader.
Shopify Products
First-party hardware includes the following items:
This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning or natural disasters.
Return Policy
- These products are returnable within our 30 Day Return Policy

Third-party hardware warranty details

If you’ve purchased hardware from the Shopify Hardware Store and aren’t located in Canada or the United States, then contact the Shopify Support team for help with third-party hardware warranty claims.
The warranty periods for third-party hardware vary by manufacturer based on the original purchase date. If you need assistance locating your order details, then contact Shopify Support.
Merchants in Canada and the United States must contact the manufacturer directly for third-party hardware warranty claims.

Having issues with your reader?
If the first and fourth lights flash on your Tap & Chip reader, it’s been tampered with and can no longer be used. Request a replacement here.
Need support?
- If you are having problems with these products please contact the Shopify Support Team. Before contacting Shopify Support, please have your order number or email address tied to the order ready.