Shopify Products Warranty
These Shopify products include a standard 1-year warranty. Businesses with the POS Pro Subscription get an extended 2-year warranty.
- Shopify Tap & Chip Reader
- Shopify Chip & Swipe Reader
- Chipper 2X BT Reader
- Shopify Retail Stand for iPad 9.7”
- Shopify Retail Stand for iPad 10.2”/Air 10.5”
- Shopify Dock for Tap & Chip Reader
- Chipper 2X BT Reader Cradle
This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning or natural disasters.
Shopify Chip & Swipe readers are non-returnable or refundable after purchase
Having Issues with Your Reader?
- Troubleshoot the Tap & Chip Card Reader
- Troubleshoot the Chip & Swipe Reader
- Troubleshoot the Chipper 2X BT Reader
Need a Replacement Reader?
- Order a new Shopify Tap & Chip Card Reader
- Order a new Shopify Chip & Swipe Reader
- Order a new Chipper 2X BT Reader
If you are having problems with these products please contact the Shopify Support Team. Before contacting Shopify Support, please have your order number or email address tied to the order ready.